Refund Policy

Generally final

Payments are generally final once the light activates. A change of mind, fewer visits or sales than hoped, ordinary downtime, forgetting to renew, or removal because your content broke our rules does not create a refund. We do not guarantee any amount of traffic, attention, or business.

Spotlight payments are also final once activated. Being outshined by a later qualifying challenge is part of the feature and does not create a refund. If your payment arrives too late to qualify, we will attempt to refund it automatically.

When we will help

Contact us if:

• You were charged twice for the same purchase.
• Payment was confirmed but the window did not activate and we cannot promptly fix it.
• Your payment arrived after the checkout hold expired. We normally refund these automatically where possible.
• A refund or cancellation is required by applicable law.

If we permanently remove an otherwise compliant active light purely for our convenience, we will provide a reasonable prorated refund for the unused time.

How to ask

Email support@lightup.lol with the purchase email, window name, and a short description of the problem. Contact us before opening a payment dispute so we have a chance to investigate. Nothing here removes a non-waivable consumer right.